With open source field service management (Open FSM) for Odoo, you’ll bridge the gap between field service management and enterprise resource planning, enabling you to maintain a comprehensive, realtime portrait of processes in the field.
From communications at the help desk to the way weather affects delivery time, Open FSM builds visibility and tact in all aspects of business operations, strengthening your ability to provide customer service that cares.
FSM solutions that speak
With Open FSM, we'll clean up obstacles such as dispatch mistakes and delivery delays by eradicating incomplete or incorrect information, making space for a smooth and granular process that invites efficiency and success.
Operations management
Open FSM manages your field operations, including order taking, subscriptions, dispatching, employee and contractor deployment, equipment and parts handling, inventory control and accounting integration for automated billing.
Open FSM in the world
Address the real-world issues you face everyday with pragmatic Open FSM solutions. Manage disruptions due to traffic, weather, shifting priorities, and customer unavailability. Stay compliant with increasingly complex rules and regulations. Improve customer loyalty and satisfaction via customer-centric Service Level Agreements (SLAs), bolstered with predictable appointment times.
Vantage for better visibility
Open FSM condenses operations into a single point of truth. Experience the ability to review contracts with entitlements and service profiles. Integrate with other Odoo modules, such as Inventory, Sales, CRM, and Fleet Management. Update mobile status and locations in real time, and access your important documents via mobile devices.
Before starting work on any Odoo implementation, we take the time to get to know your business.
And after we’ve done so, we’ll take what we’ve learned and apply it to a systems build that’s right for you. Our Open FSM platform supports the entire field service management lifecycle, from installation to analysis and reporting. You’ll access an array of optimizations built in to help your operations prosper.
Contact usOpen FSM's complete cycle
Work order creation and parts management
A seamless process for managing service calls, certifications, and mobile inventory, designed to keep your customers happy.
Demand and capacity planning
Let the system take care of scheduling. Use Open FSM to avoid missed appointments and double-booked surprises.
Work optimization
With optimization tools doing the heavy lifting, this frees up time and space for experts to modify results with human intuition in mind.
Dispatching
When it comes to FSM, disruptions in pace and workflow can be a common occurrence. Our real-time tools help your dispatchers stay in charge and on top of the situation.
Analysis / reporting and operations
See what’s really going on when you use historical data to improve your operations.